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Terms & Conditions

1. About Us

Company Name: RBCGC Group
Registered Address: 20-22 Wenlock road
Email: polices@thisistwelve.com

We provide branding, design, and marketing services to businesses and individuals.

2. Services

Our services include but are not limited to:
✅ Brand strategy and consulting
✅ Logo and visual identity design
✅ Website design and development
✅ Social media branding
✅ Marketing campaigns

Any additional services will be agreed upon in writing.

3.Payments & Billing

  • All fees are stated in GBP and are exclusive/inclusive of VAT (if applicable).

  • Payment must be made via Stripe/Wix Payments before work begins, unless otherwise agreed.

  • Late payments may result in service suspension.

  • Custom projects may require a deposit before work commences.

Refunds

Due to the nature of our services, we generally do not offer refunds once work has begun. However, exceptions may be made at our discretion.

4. Client Responsibilities

  • You agree to:
    ✔ Provide accurate and complete information required for the project
    ✔ Respond promptly to feedback requests
    ✔ Obtain any necessary licences for third-party materials (e.g., images, fonts)

  • Failure to provide required information in a timely manner may result in project delays.

5. Intellectual Property

  • Ownership of Final Designs – Upon full payment, you receive a non-exclusive licence to use the final designs for your business.

  • Agency Rights – We may showcase completed work in our portfolio unless otherwise agreed.

  • Third-Party Assets – Any fonts, stock images, or software used may be subject to separate third-party licences.

6. Limitation of Liability

  • We strive to provide high-quality services, but we do not guarantee specific results (e.g., increased sales or engagement).

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

  • Our total liability is limited to the amount you paid for the service.

7. Confidentiality

  • Both parties agree to keep any confidential business information private and not disclose it to third parties without consent.

8. Termination of Services

We reserve the right to terminate services if:

  • You fail to make payments on time

  • You violate these Terms and Conditions

  • The project scope significantly changes without mutual agreement

9. Dispute Resolution

Any disputes will first be resolved amicably. If unresolved, they will be subject to the laws of United Kingdom and the jurisdiction of LOndon City.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website.

By continuing to use our services, you accept any revised Terms and Conditions.

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