Last Updated: 01.12.2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR - EU 2016/679).

9. Ai Influencers & Social Interactions

AI Influencers (Celine Twelve) & Social Interactions

Our website and services may feature AI influencer content, including “Celine Twelve” (the “AI Influencer”). When you interact with our AI Influencer (e.g., via website forms, email, or social media platforms), we may collect and process:

- Social Interaction Data: your social media handle/username, comments, messages (DMs), replies, reactions, and any content you choose to share with us.
- User-Submitted Data: any personal data you include in messages, forms, or requests (e.g., name, email, phone number, company details).
- Content & Media You Provide: images, videos, voice notes, or other files you send to us (where applicable).
- Technical Data: device identifiers, IP address, cookie/analytics data, and platform-provided insights/analytics (aggregated where possible).

How we use this data:
- To respond to enquiries and provide requested services or information.
- To manage our community, prevent abuse/spam, and enforce our policies.
- To improve our content, offers, and user experience (including performance measurement and analytics).
- With your consent, to feature testimonials or user messages/content for marketing (you can withdraw consent at any time).

Legal basis:
- Performance of a contract / steps prior to entering a contract (responding to requests).
- Legitimate interests (customer support, community management, security, analytics).
- Consent (email marketing; publishing testimonials/UGC; cookies where required).

Third-party platforms:
If you interact with us via third-party platforms (e.g., Instagram, TikTok, Meta), your interaction is also subject to that platform’s terms and privacy policy. We only control the data we receive and store outside those platforms.

AI Influencers (Celine Twelve) & User Content

AI Content Disclaimer
- Our website and channels may feature AI-generated or AI-assisted content, including our AI influencer persona “Celine Twelve”.
- AI content is provided for general information/entertainment and marketing purposes only and should not be relied upon as professional advice.

User Interactions & Community Rules
- When you interact with our AI Influencer or channels (e.g., comments/DMs), you agree not to post unlawful, abusive, defamatory, hateful, sexually explicit, or infringing content, and not to spam or harass others.
- We may remove content and restrict access at our discretion to protect our community and brand.

User-Generated Content (UGC) Licence
- If you submit or share content with us (messages, comments, images, videos, testimonials), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display that content for the purpose of providing services and (where applicable) marketing.
- If we intend to use your name/likeness/testimonial in marketing materials, we will rely on consent where required and you can request removal at any time.

Third-Party Platforms
- Interactions on third-party platforms (e.g., Instagram/TikTok/Meta) are also governed by those platforms’ terms. We are not responsible for platform outages, restrictions, or account actions taken by those platforms.

Privacy Policy

1. What Data Do We Collect?

We may collect the following types of personal data:

Identification Data: Full name, full address, email address, phone number
Financial Data: Bank details for payment processing
Usage Data: Information collected via cookies and analytics tools

Privacy Policy - the basics

We use your data for the following purposes:
✅ Billing and payment processing (via Stripe/Wix Payments)
✅ Email marketing and personalised communication (via Klaviyo)
✅ Compliance with legal obligations (e.g., invoice retention as required by law)

3. How Do We Collect Your Data?

What to include in the Privacy Policy

We collect your data through:

Website forms (e.g., contact, checkout)
Payment systems (e.g., Stripe/Wix Payments)
Cookies and similar technologies (with consent via a cookie banner)

4. Data Sharing with Third Parties

We may share your data with:
🔹 Payment processors: Stripe/Wix Payments – for secure transaction processing
🔹 Email marketing platforms: Klaviyo – for sending newsletters and offers
🔹 Legal and tax authorities (if required by law)

All our third-party partners comply with GDPR and have appropriate security measures in place.

5. Data Security

We take data security seriously and implement:
✔ Restricted access to sensitive information
✔ Security measures provided by Stripe, Wix, and Klaviyo
✔ Encrypted data transmission via SSL connections

6. Your Rights Under GDPR

Under GDPR, you have the following rights:
🟢 Right to Access – Request a copy of your personal data
🟢 Right to Rectification – Request corrections to inaccurate data
🟢 Right to Erasure ("Right to be Forgotten") – Request deletion of your data by emailing policies@thisistwelve.com
🟢 Right to Object – Opt out of marketing communications
🟢 Right to Data Portability – Request transfer of your data to another provider

To exercise your rights, please contact us at: policies@thisistwelve.com

7. How Long Do We Keep Your Data?

✔ Billing data is retained for the legally required period (at least 10 years)
✔ Marketing data is retained until you unsubscribe

8. Policy Updates